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VeriSign Will Add CRM and EBPP to its Commerce Suite Through CallVision Acquisition
12.01.2006 (tmcnet) Electronic bill presentment and payment (EBPP) and CRM applications provider CallVision will be acquired by VeriSign, Inc in a deal valued at $30 million net of acquired cash. The move enables VeriSign, a provider of intelligent infrastructure services for Internet and telecom networks, to integrate electronic bill presentation, payment and customer self-care applications into its VeriSign Commerce Suite. The company offers services to mobile operators, Tier 1 carriers, broadband companies and consumer-brand MVNOs throughout the world, enabling them to simplify their billing processes and improve customer satisfaction.
CallVision applications are designed to leverage customers’ billing data into more valuable online experiences to bring customer back regularly. The company’s products are designed to drive usage, increase customer satisfaction and loyalty and improve the effectiveness of CRM and EBPP platforms. CallVision’s clients include T-Mobile, Bell Canada, TelstraClear and AAPT (Australia). Those companies use CallVision applications to consolidate billing data from multiple systems, products, geographies, languages and currencies into a single electronic analysis and bill payment view, creating a single view of multiple accounts.
"The acquisition of CallVision is a strategic investment that furthers our goal of providing intelligent infrastructure services that enable rich and seamless communications, commerce and content services for carriers, online portals, media companies and consumer brands worldwide," said Vernon Irvin, executive vice president and general manager, VeriSign Communications Services.
"By developing highly regarded customer self-care and consolidated e-billing and analysis applications for Tier 1 and global carriers, CallVision has realized solid growth and established itself as a world-class provider of customer-centric solutions. We are pleased to be joining VeriSign to help one of the industry's most trusted brands deliver new services to a broader, diversified audience," said Derek Edwards, CEO of CallVision.
The acquisition is expected to close in the first quarter of 2006.